Understanding the Limitations of Pre-Completion Inspections (PCI)

Pre-Completion Inspections (PCIs) are often misunderstood. Marketed as an extra layer of protection for new-build buyers, they sound like a safeguard — but in practice, they’re limited in scope, tightly controlled by developers, and often fall short of what buyers actually need.

Under the NHQB’s framework, the PCI is a basic, visual-only check carried out shortly before legal completion. Tools such as damp meters, spirit levels, borescopes, or thermal cameras are not permitted — only the naked eye and basic photographs may be used. It is designed as a non-invasive overview, not a technical or detailed inspection.

While the New Homes Quality Code (NHQC) was introduced to improve buyer experience, it was developed by the housebuilding industry in collaboration with major developers and warranty providers. As a result, many professionals feel it stops short of enforcing real accountability — particularly when site access, time, and inspection conditions are controlled by the builder.

Although PCIs are intended to be independent and free from influence, in reality:

• Time slots are often very limited

• Inspectors are required to be accompanied by site staff

• Some developers even promote or recommend specific inspectors & surveyors, raising concerns about impartiality and independence

If an inspector relies on developer referrals to receive work, how can they be truly independent?

These limitations are why many buyers choose instead to book a post-completion snagging inspection — an independent, in-depth inspection carried out after legal completion, when full access is available and proper tools can be used. This allows for a more detailed, accurate, and objective assessment of your new home — and gives you the evidence you need to hold your builder to account.